We work hard to make sure our software works as intended, but problems occasionally slip through. You can help us help you by thoroughly describing the issue you experienced.
- Include the full URL (web address) of the page with the problem
- Tell us what internet browser you are using? (Alt + H will usually bring up the menu that tells you)
- If any errors were displayed, please copy and paste the text and any numbers they contain
- Include a screen shot of the page and any error messages (The print screen button takes a snapshot of your screen. You can paste it into your email to us.)
There are some other things you can do to help us:
- See if the same thing happens when you use a different browser or computer
- See if the problem happens every time or only sometimes
Then email (firstname.lastname@example.org) or call us (1-866-342-4280) with the information so that we can resolve your problem.