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Job Title Dispatcher
Location San Leandro, CA
Department Communications Center
FLSA Status Non-Exempt
Shifts hiring Full-time


Dispatcher

Are you interested in a career in Emergency Medical Services? Do you thrive in fast-paced environments and motivated by making a difference? Are you looking for a fun and supportive environment where you can apply your awesome communication and technical skills? Come join the Royal family in our award-winning call center where we can help you gain the skills you need to further your career as an Ambulance Dispatcher or 911 Dispatcher!

Responsibilities:

  • Gather emergency and non-emergency related information; determine actions, assist callers, and dispatch appropriate response units; maintain logs and records; and provide information to service units and agencies.
  • Receive and dispatch to emergency and non-emergency calls from the public, nursing facilities, hospitals, and other agencies via telephone, radio systems and computer-aided dispatch (CAD) systems
  • Ensure that the CAD is updated at all times (regular crew status checks)
  • Ensure that all appropriate notes are documented properly
  • Address customer concerns and provide alternative solutions
  • Communicate effectively and courteously with EMT units, and ensure that all necessary information is transmitted clearly and without errors
  • Participate in Royal's collaborative approach of customer recovery analysis and make recommendations on customer service improvement initiatives or internal and departmental policy changes and improvements.
  • React quickly, efficiently and calmly in an emergency situation to implement an effective course of action
  • Maintain confidentiality regarding any patient information in accordance with HIPAA regulations, as well as any sensitive company and employee information
  • Demonstrate and support Royal's Mission, Values and Quality Standards

 

Skills/ Requirements:

  • Must have full-time availability to work 10-hour shifts (4 days/week), weekends and holidays
  • Basic computer proficiency (typing speed of 35+ wpm, MS Office and internet)
  • Excellent written and verbal communication skills
  • Outstanding customer service skills, including a pleasant and professional telephone manner 
  • Must be able to work in a team environment, as well as work independently with little supervision
  • Quick learner and ability to multi-task in a fast-paced environment
  • Positive upbeat attitude, enthusiastic and compassionate
  • Must be punctual and reliable 
  • Self-starter with strong problem-solving skills
  • High level of initiative and the ability to make sound decisions independently
  • Strong ability to communicate and coordinate calls effectively
  • Experience in medical terminology preferred, but not necessary as training will be provided
  • Basic geography knowledge of Alameda and Santa Clara counties 

 

Benefits:

  • Major Medical, Dental, Vision, with a portion of your premium covered by Royal
  • 401k Retirement Plan with Matching
  • Paid Vacation and Sick Time-off
  • Work with the latest in technology for digital dispatching and communication 
  • Work in a safe location with 24hr monitored security (audio and video) 
  • Continuous on-the-job training 
  • Centrally located in the East Bay with easy access to 880 and 580 freeways 

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